Terms of service

1. Who we are

Tokyo Tour is operated by TOKYO AGENCIA DE VIAGENS E TURISMO LTDA (CNPJ 31.008.719/0001-00), headquartered at Av. Senador Canedo, 1468 — Quadra 29-A, Lote 10-A, Jardim das Oliveiras · CEP 75256-207 · Senador Canedo — GO, BR. We are an independent online reseller; we are not the venue operator.

2. What you are buying

You are buying a timed entry to a public observation experience in Tokyo, scheduled in 20-minute windows. The price covers entry only. Food, drink, photography services and any other in-venue purchases are not included.

3. Pricing & payment

• Prices are shown in Japanese Yen and include all applicable taxes.
• Your card may be billed in your local currency at your bank's exchange rate.
• Payment is processed by a third-party PCI-DSS provider; we do not store full card numbers.

4. Cancellation & refunds

• Free cancellation up to 24 hours before your entry window. The refund returns to the original payment method within 5–10 business days.
• Cancellations within 24 hours are non-refundable.
• If the venue closes for safety reasons (storm, wind, structural issue) during your slot, you are entitled to a full refund or a reschedule of equal value.
• If the rooftop closes but the indoor deck stays open, the booking remains valid; a partial credit (10–20 %, at our discretion) is issued by email within 48 hours.

5. Your obligations

• Arrive 10 minutes before your slot. Entry stays open for 20 minutes after the printed time; missed slots are not transferable.
• Follow the venue's safety instructions and respect other visitors.
• Do not resell or transfer your ticket for profit. Tickets bought for resale are void.

6. Limitation of liability

We act as an intermediary between you and the venue. Our liability is limited to the amount you paid for the ticket. We are not liable for indirect damages (missed flights, hotel costs, etc.) caused by venue closures or local conditions outside our control.

7. Trademarks & third-party rights

All trademarks, logos and architectural identities of the venue remain with their respective owners. Photographs on this site that depict the venue are used to identify the product on sale and not to imply endorsement.

8. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. Disputes will be handled by the courts of Senador Canedo, GO, unless mandatory consumer protection rules apply otherwise.

9. Contact

For booking changes or complaints: support@tokyotour.online.